Service

Job description

Service Representative FRONT COUNTER AND DRIVE THRU CASHIER EXPEDITOR HOSTESS Reports to: Management Staff and Shift Leaders Purpose of Job: Execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence. Accountability: Operates work area in accordance with established standards, policies and procedures. Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate. Communicate all significant issues, both positive and negative, with management staff. - Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. - Be pleasant and alert to customer needs. - Greet guests as they enter restaurant or drive thru. - Initiate and complete customer transactions quickly and accurately through the drive thru. - Process custo...