Head of Rent Service Charge & Customer Accounts

Job description

About the role: We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. This permanent, full-time, 35 hours per week vacancy based in our Oldham office has a hybrid working option. The purpose of the role is to lead the strategic development and operational management of Guinness’s Rent, Service Charge and Customer Accounts service. What we’re looking for: We know that how we do things is just as important as what we do, so you’ll not only be highly self-motivated with the rigour to pursue goals, you’ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You’ll be able to demonstrate Essential: - Senior management experience in Rent, Service Charge and Customer Accounts management environments. - Proven track record of strategic and operational planning in leading the delivery of high-quality customer focused services. - Significant experience of leading, managing and motivating multi-disciplinary operational teams. - Exceptional customer and commercial focus demonstrated in personal actions and behaviours. - Experience of leading delivery of mea...