Strategic Customer Engagement Manager

Job description

Are you passionate about putting customers at the heart of business decision-making? We’re looking for a Strategic Customer Engagement Manager to lead our customer engagement strategy and shape how customer insight drives our future plans. This is a high-impact role where you’ll work at the centre of strategy, regulation and customer experience—engaging with senior stakeholders, regulators and industry bodies to ensure our customers’ voices are embedded in everything we do. What you’ll be doing: As our Strategic Customer Engagement Manager, you’ll lead the development and delivery of a strategic engagement programme that directly influences business planning and regulatory activity. You’ll: Design and deliver our strategic customer engagement programme, including input into the PR29 price review Act as the key liaison with the Independent Challenge Group, ensuring effective collaboration and insight-sharing Lead initiatives that embed customer involvement in decision-making in line with regulatory requirements Chair and support internal governance forums, including the customer decision-making steering group Provide strategic insight to guide business planning, investment prioritie...