Call Center Coordinator

Job description

Description Job Title: Call Center Representative - Hybrid(Landis Lakes) Reports to: Call Center Manager: Employment Classification: Non-exempt, Hourly: Position Summary: The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values. Summary of Duties and Responsibilities: - Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients - Enter patient demographics, insurance, and referral information into EMR - Cancel and reschedule appointments, as assigned - Work as directed/as needed - Maintain and follow HIPAA policies and procedures - Other relevant duties as assigned by the...