STILL UK Field Service Team Leader

Job description

Job Purpose The primary function of the Team leader is to ensure the day-to-day efficient running of the engineering team within the designated area/ team. This involves playing an active part in the leadership of the team by being the first point of contact with the Engineers for all issues. (the exception being the allocation of day-to-day workload which is the responsibility of the service desk) Functional: To carry out general service engineer duties (70% Productive). To be the recognised deputy for the Regional Service Manager. (*1) To advise engineers regarding working practices and maintenance of standards. To include Warranty procedures, IT/ paperwork procedures and to ensure all engineers for whom they have responsibility, comply with customers’ site policies and procedures when visiting for repairs etc. To build and run the Team with the following aspects achieved. (*2) The allocation of Engineers to customers. (Patch Management working with the RSM) This will include the consideration to the Engineer’s ability, skill match, and geographical location in relation to the customers allocated. Close working relationship with the Service Controller will be expected to ensure e...