Senior PC Support Technician

Job description

JOB OVERVIEW: Prosource.it is looking for a Senior PC Support Technician, this will be a contract role responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users. Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation. Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc. RESPONSIBILITIES: - Provide daily hardware and software support specific to business operations and various projects. - Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems. - Image and Stage new hardware specific to business operation. - Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians). - Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technic...