Voids and Lettings Officer

Job description

Voids and Lettings Officer - South Birmingham Permanent: Grade C - £35,412 - £41,771 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week: Are you a proactive, organised and customer‑focused professional looking to take the next step in your housing career? We’re looking for a Voids and Lettings Officer to join our team, playing a key role in reducing re‑let times and helping residents move into homes quickly and smoothly. This is a hands‑on, front‑facing role where no two days are the same — from working directly with tenants to coordinating repairs and preparing properties for new occupants. You will also take on a leadership role, managing a small team and driving performance to improve tenant visits and turnaround times. What you'll be doing: - Working directly with tenants vacating their homes, providing clear advice and resolving queries - Managing the end‑to‑end voids process, from tenancy termination through to new sign‑ups - Carrying out property visits and inspections to ensure homes are ready to be re‑let - Coordinating with repairs teams and contractors to minimise delays and meet targets - Advertising properties, arr...