Junior Customer Support Specialist

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a Customer Support Specialist to join our ever-growing Platform Division. Job Summary: As part of the Platform product, you will be expected to assist our clients with all their payment processing needs and queries while also closely collaborating with other departments to offer them the best customer support experience possible. What you’ll get to do: Monitoring the payments platform and reporting any observed transaction issues. Assisting our clients with all queries regarding the payment platform, reported over email or chat. Create and follow up until resolution priority 3 and 4 Incident tasks are resolved to fix t...