Finnish Customer Service Agent - Travel industry

Job description

Etraveli Group is the leading global tech company for online flight sales. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to the trip itself and beyond. We own online travel agencies such as Mytrip, GoToGate, and Flight Network, and provide flights for Booking.com. Etraveli Group has also established partnerships with companies like Skyscanner, Google Flights, TUI, and many others. Of our 3,000 employees, approximately 40 people work in our Customer Service team in Uppsala. We are located in modern, bright offices with a fantastic rooftop terrace, just a five-minute walk from the central station. With us, you will become part of a young and dynamic team that values community, where we frequently organize activities and after-work events together. About the Role As a Customer Service Agent (Travel Agent), you act as the vital link between us and our customers. The work is focuses on problem-solving in a technical environment. You will work in several parallel systems to assist our customers over the phone. Your main responsibilities: Handle inbound calls regarding, for example, rebookings, cancelled flights...