Product Owner/Sr Product Owner, Technology Products

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - This job is a member of the Customer Experience Operations Innovation team within the Customer Experience Division. - The Contact Center Experience Product Owner will leverage their creativity and make data-driven decisions to provide world class customer experiences that are convenient, connected, and consistent for our customers and Reservations and Service Recovery contact center employees. - This person will partner with Information Technology teams to define, deliver, and continuously improve upon the technology strategies, products and services, specifically as it relates to the agent desktop for those contact centers. What you'll do: As noted above, this list is intended to reflect the current job but...