Technician II

Job description

Your role The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. What you'll do: Customer Support and Technical Interventions: o Customer equipment migration through labeling, installations, documentation, and testing o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues) o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements) Monitors and documents customer services provided by external providers. - Provides technical customer service support and carries out operational technical interventions requested by clients. - Handles Remote Hands requests of customers according to instructions of the supervisor which includes: - Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including followin...