LUT- Senior Principal Technology Specialist

Job description

Job Overview: The Senior Principal Tech Support Specialist completes assignments and directs the work activities of others in the Technical Support discipline. They can solve unique and complex problems and act as a subject matter expert. The Senior Principal Tech Support Specialist can work autonomously within established procedures and practices. The Senior Principal Tech Support Specialist can lead others to solve complex problems and use analytical thought to exercise judgment and identify innovative solutions. They directly impact the achievement of customer, operational, or service objectives. Key Tasks and Responsibilities: - Manage a team of Level 2 support and Level 3 Hyperion support resources in the offshore/onshore model (Houston TX and Kolkata India) - This leader and team are responsible for providing functional and technical support to finance users across the globe - Responsible for global support in such areas as actual loading, Forecast modeling, Consolidation and planning, and Management Reporting - Responsible for managing all processes during monthly, quarterly, and annual reporting of actuals and forecasting - Responsible for supporting the fiancé team respons...