Disputes Senior Manager

Job description

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. 📍 Cardiff | 🏢 3 days a week in the office. Disputes - Customer Operations 🚀: We are looking for an experienced operational leader in card disputes to manage our Card Disputes team serving UK and US customers. You will be doing more than just managing queues; it’s about owning our risk posture, refining controls, and championing the customer experience. You’ll work hand-in-hand with teams across Capital on Tap to eliminate friction, mitigate losses, and maintain our reputation for operational brilliance. What You’ll Be Doing 🗃️: - Lead and mentor a high-performing team, ensuring all UK and US dispute claims are processed within strict scheme cycles (Visa) and regulatory timelines. - Design, implement, and monitor robust control frameworks to mitigate financial loss and operational errors. - Drive opera...