Problem Resolution Associate

Job description

Job Title: Problem Resolution Associate Department: People First Service Center – Tier I Client: State of Florida Location: Tallahassee, FL (In-Person) Position Summary: The People First Service Center is seeking dedicated and customer-focused Call Center Representatives to support the State of Florida’s employees and retirees. This role is responsible for handling inbound calls related to employee benefits, payroll inquiries, dependent documentation, and retirement services. Representatives serve as a trusted resource, providing accurate information, guidance, and resolution while delivering a high standard of customer service. This is a full-time, in-person position based in Tallahassee, Florida. Employees typically work an 8-hour shift, with occasional 10-hour All Hands on Deck (AHOD) days as operational needs require. Key Responsibilities: - Answer inbound calls from State of Florida employees and retirees in a professional, courteous, and timely manner - Assist callers with questions related to benefits enrollment, payroll, deductions, dependent documentation, and retirement information - Accurately document all interactions, actions taken, and resolutions in designated system...