Service Delivery Manager

Job description

Role Overview The Vfast Parks Service Delivery Manager is responsible for the end-to-end coordination and execution of service delivery activities across the Vfast portfolio, supporting broadband and managed Wi-Fi services delivered via WiMAX and fibre infrastructure into residential, holiday parks, leisure sites, and marinas. The role owns installation delivery, engineer planning and resourcing, scheduling of national deployments, and maintenance response coordination, operating within a highly reactive, fast-paced environment where customer experience and service continuity are critical. This position ensures that all delivery and support activities meet defined Installation SLAs and Park Operator SLAs, while maintaining clear communication, expectation management, and operational control across internal teams, field engineers, and customers. Values Alignment: Pace : Delivers high-quality service outcomes with urgency and ownership Excellence : Maintains strong operational discipline and attention to detail Together : Works collaboratively across teams, partners, and customers to deliver seamless service Key Responsibilities: Service Delivery & Installation Management: Own and ma...