Senior Technical Support Engineer (L2)

Job description

Description Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats. We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts firms known for supporting the most innovative and influential companies in technology and cybersecurity. About the Role: As Blockaid’s Technical Support Engineer (L2) , you will become the deep expert on how our system works end-to-end. You’ll own the technical heartbeat of customer support: understanding detection flows, troubleshooting integrations, investigating anomalies, and communicating clear insights back to customers and internal teams. This is a builder role. As one of the first technical support hires, you’ll shape Blockaid’s support function; its processes, its culture, and its standards. While working directly with Engineering, Product, and our most strategic customers. You’ll be the person customers trust the most: their g...