Client Services Account Manager

Job description

The CSAM, located in Dublin, serves as the primary point of contact, escalation, and advocate for all client servicing requirements. It will require working in partnership with internal partners and clients, ensuring agreed service levels are met and future needs understood. Our mission is to deliver a world-class service experience at every client touchpoint and achieve industry-leading quality through measurable and proven service performance. The role will focus on asset managers who will typically have Global Custody, Depository, Fund Administration and Transfer Agency as their primary products. The successful candidate will act as the primary escalation point for clients on day-to-day issues, while also handling project work, ad-hoc requests, and managing the client's change agenda. This client-focused role requires broad coverage across a wide range of services and issues, demanding high responsiveness and a focus on enhancing the client experience to support potential business growth. As a service organization, we strive to be best-in-class in Client-Facing Technology, Simplicity, Standardization, Scalability, Stability, Reliability, and Strategic Location and People Managem...