Front Office Manager

Job description

Job DetailsJob Location: AC by Marriott Orlando - Orlando, FL 32801Position Type: Full TimeTravel Percentage: Up to 25%Job Shift: AnyJob Category: Hospitality - HotelOverview: A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel. Performance Expectations: Manage all aspects of front desk operations for assigned shift. Ensure all front office team members deliver the brand promise and provide exceptional guest service. Assist in greeting and checking in guests. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Responsible for the hiring, training, and coaching and discipline of the front office team. Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly. Assist in ensuring an accurate payroll of front office department. Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards. Ensure all brand...