Customer Service Representative

Job description

Waste Connections is looking for a High Energy Custome r Service Representative to join the team at our Hauling location at Pro Star Waste in Goodrich, TX . Previous waste experience would be a huge plus ! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes. Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. Delivers services to customers in a manner that pr...