Analyst/Sr Analyst, Premium Guest Services Strategy and Support

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This role is part of the Premium Guest Services Operations Strategy team, where you’ll shape the experience of American Airlines’ highest‑value customers through analytics, structured storytelling, and strong project management. You’ll collaborate across the operation and with cross‑functional partners to create a seamless, consistent, and elevated premium journey while driving clarity, alignment, and execution of initiatives that enhance service delivery and operational excellence. What you'll do: As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or...