Head of Customer Care

Job description

🏠 What We Do Founded in 2021 with the ambition to make cities cleaner and quieter, Electra is accelerating the shift to electric mobility by tackling the main barrier: charging. We are building and operating a network of fast-charging stations (20 minutes on average) with a seamless and intuitive user experience. Based in Paris, Lyon, Bordeaux, Nantes, Brussels, Madrid, Zurich, Vienna, Munich, Milan and Amsterdam, our teams aim to deploy 15,000 fast-charging points by 2030, contributing to Europe’s energy transition. In just 5 years, we have: Deployed +690 stations and 2,000+ fast-charging points Opened offices in several European countries Raised over €1B from leading investors and institutions Joined French Tech Next40 and won European Scale-up of the Year 2024 Grown to a team of 250+ talented people… and we’re just getting started! 💼 Your Mission The Head of Customer Care is a leadership role reporting directly to the VP Operations. This position owns the end-to-end customer care delivery : day-to-day service excellence, team and BPO management, quality standards, and cross-functional influence. The Head of Customer Care is expected to bring a sharp AI vision, strong data orient...