Level 2 Support Technician

Job description

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. This position is ideally located a 5‑minute walk from the Valence TGV train station (35 minutes from Lyon Part‑Dieu, for example). The impact you will have in this role Provide level‑2 technical support for customers and maintainers using payment terminals and related services. The L2 technician analyzes, diagnoses, and resolves technical incidents while ensuring an optimal service level and effective communication. This role will allow you to grow within an innovative technological environment , at the heart of electronic payment solutions. You will develop your expertise in Android terminals and the management of complex tech...