Contact Center Supervisor

Job description

Title: Contact Center Supervisor State Role Title: Gen Admin Supv II/Coord II Hiring Range: Commensurate with experience: Pay Band: 5: Agency: Department of Taxation: Location: Westmoreland: Agency Website: https://www.tax.virginia.gov/work-with-us: Recruitment Type: Agency Employee Only - A Job Duties: The Virginia Department of Taxation's Office of Customer and Taxpayer Services is looking for a Contact Center Business Tax Supervisor! The Contact Center Business Tax Supervisor functions as a member of the Contact Center Leadership Team. In this role, you will supervise the business team staff, customer contact activities and workflows ensuring the unit activities align with the agency and unit’s strategic plan. Our unit ensures that customer contacts are responded to accurately, responsively, and professionally with quality customer service. The Supervisor position will be responsible for communications, staff development, support of the agency’s strategic objectives as well as the very important mission of supporting our taxpayers. You'll have the independence to lead with your vision while working alongside a team that values innovation and results. Your work directly ensures b...