Associate, IT Support

Job description

Rowan Digital Infrastructure is redefining how data centers are delivered—faster, smarter, and at scale. We partner with hyperscale customers to provide tailored, high-performance infrastructure with a focus on sustainability, efficiency, and flexibility. Our experienced, end-to-end team delivers custom solutions across a growing portfolio of strategic sites in key markets across the United States. Backed by Quinbrook Infrastructure Partners, Rowan is committed to enabling the next generation of digital infrastructure—and building a more sustainable future in the process. Ready to help transform how the world’s most important technologies are powered? Join us. Role Summary: The IT Support Associate provides Tier 2 end‑user technical support and hands‑on onsite assistance to ensure employees are productive and office technology operates reliably. This role serves as the primary escalation point from Tier 1 and MSP‑handled issues, delivering advanced troubleshooting, deskside support, and office technology assistance. The IT Support Associate focuses on execution, resolution, and providing a high level of customer experience. We’re not just looking for another tech, we’re looking for...