Dispatcher

Job description

Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release! I. Job Summary: Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities: - Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops - Provides highest level of customer service to all customers in line with Customer 1st objectives - Monitor, process, and escalate SFDC cases to supervisor - Assist walk-in customers - Assists drivers with problems/issues as issues arise (during the day or at the end of the route) - Reviews driver’s paperwork and files paperwork - Review and updates routes, new customers based on daily communication, reroutes existing customers as required - Ensures that routes are balanced daily - Assists Trans Supervisor/Manager as needed/directed - Update SAP data / notes - Communicate performance standa...