Support Desk Tech (NOT remote)

Job description

The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations. Responsibilities and Duties: - Resolve technical support requests via incoming ticket requests, e-mails or calls - Perform remote troubleshooting through diagnostic techniques and pertinent questions. - Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. - Resolves problem situations in a professional manner. - Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests. - Consistently reviews and prioritizes tickets and workload - Participate in the On-Call rotation for After Hours support. - Work effectively with all levels of employees in the organization. - Complies with all Company policies and guidelines. - Perform other related duties as necessary or as assigned by supervisors. Qualifications: Knowledge Skills and Abilities: - Experience working on a Help Desk, Service Desk, or IT support team - Exper...