Operations Assistant Manager (OAM) – BFSI

Job description

Overview Responsibilities: Job Title: Operations Assistant Manager (OAM) – BFSI Department: Operations / Customer Resolutions: Management Responsibility for: Team Leaders / Supervisors Travel Required: Occasionally: Reports to: Operations Manager: Location: UK – Glasgow / WAHA (as applicable) Salary: DOE: Job Summary / Overview: The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high‑performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial outcomes are consistently achieved. The role is accountable for day‑to‑day operational control, people leadership, performance management and quality delivery across assigned teams, operating within a regulated Financial Services environment.The OAM plays a key role in driving safe and fair customer outcomes, employee engagement, and continuous improvement in line with Teleperformance (TP) standards and values. Key Responsibilities and Accountabilities: (May perform other duties as requested not specifically addressed in this document) Support the delivery of daily operational perf...