Account Manager II

Job description

Job Summary The Account Manager is the key point of communications between sales, customers, and manufacturing to ensure that each order is produced efficiently and to customer specifications. They will use good judgment to make decisions that maximize customer satisfaction during all contact and transactions with Sheridan. Coordinate production of jobs by facilitating the flow of job information between the customer and plant in order to satisfy customers, maximize profit and further company growth. Duties/Responsibilities: - Communicate proactively with customers to clarify their needs, answer their questions, resolve their concerns, keep them informed and in general act on their behalf to assure their satisfaction and to secure all required materials necessary to produce their order. - Initiate and lead meetings with the appropriate Sheridan personnel to ensure customer expectations are understood and executed and to resolve problems for customers. - Serve as the primary contact at the plant for customers, operations, purchasing, scheduling, and sales maintaining professional relationships with all. - Monitor jobs on hold in production and shipping and work to move them to compl...