Guest Services Representative-Mackinaw

Job description

Odawa Casino Resort Job Description: Job Title: Guest Services Representative-Mackinaw: Reports To : Director of Marketing Department: Mackinaw Players Club: Pay Rate: $16.50 per hour: Job Code: MGSREP: Date Written: 06/01/2020: Last Update: 01/29/2026: Job Summary: Primary responsibilities include helping guests to sign up for and utilize the benefits for Players Club, greeting and processing groups and buses, and assisting with promotions and special events. Primary Duties and Responsibilities: Systems Access: Synkros and Microsoft Office - Responsible for handling Players Club enrollment, account balance inquiries, redeeming and issuing vouchers and offers, looks up and issues direct mail offers and explanation of programs and events to guests. - Responsible for data entry of new Players Club enrollees. - Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort. - Works with bus groups by completing bus manifests, greeting incoming buses and assisting with departing buses. - Recognizes and greets frequent guests. - Greet all guests with professionalism and a friendly smile - Creates a friendly, comfortable and exciting atmosphere for all our gu...