Inside Account Representative

Job description

Inside Sales Account Representatives are responsible for inbound / outbound calls and follow-up to maintain business relationships with existing customers. This involves engaging in all retention activities of an assigned book of business through interaction with customers, operations, sales, and management by managing, organizing and leading efforts to ensure customer retention in the Commercial and Industrial lines of business. Key Responsibilities: - Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers. - Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons. - Respond to both inbound calls and certified mail cancellation letters. - Manage and retain the customer relationship through contract renewals, negotiations, and price increases. - Perform outbound collections calls and assist with billing issues as required. - Complete all required paperwork and other miscellaneous reports. - Support the Account Management t...