Medical Telephone Scheduler

Job description

Description WHO WE ARE: The Jordan-Young Institute, an Aligned Orthopedic Partners Company, is a prominent multi-subspecialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time Medical Telephone Scheduler. Our patient satisfaction rating is outstanding and continuously monitored. We strive to hire people who are committed to doing their best. We’ve built a team that others can be proud to be a part of and this is how we consistently maintain high employee morale and due to our continuous growth. WHAT YOU WILL DO: The Medical Telephone Scheduler will work directly under the supervision of the Patient Access Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain Jordan Young Institute's superb customer service standards and care. You will also: - Assists patients by determining needs, scheduling or canceling appointments, or referring to the correct staff person - Codes information and enters it into files and databases; reviews to ensure accuracy and completeness - Responds to inquiries on policies and procedures and/or refer the questioner to the correct staff person We’d love to hear from you...