Business Support Specialist I

Job description

*** Sponsorship not available for this role. JOB RESPONSIBILITIES #Ll-Remote: - Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations - Research and resolve business customer inquiries via Online Secure Messaging, email and telephone - Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently - Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group - Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved - Communicate process improvement, efficiency and customer service improvements ongoing to supervisor - Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks - Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily...