Sales Support Lead (Sales Ops & Special Projects)

Job description

Description The Sales Support Lead is responsible for overseeing the execution, quality, and performance of the Sales Support function. This role ensures that pricing, quoting, customer account management, and commercial program support are executed with accuracy, speed, and consistency. Acting as the operational leader of the Sales Support team, the Sales Support Lead also serves as the primary point of contact for urgent sales matters and high-impact commercial initiatives, including large project coordination, truckload bookings, and inventory liquidation strategies (e.g., phase-out programs). This role drives performance standards, enforces pricing discipline, and ensures alignment between Sales, Customer Service, and internal departments, with direct impact on revenue growth, margin protection, and operational efficiency. Essential Responsibilities: Team Leadership & Operational Support - Lead, distribute and oversee daily activities of the Sales Support team - Monitor workload distribution, priorities, and SLA adherence - Establish performance expectations aligned with KPIs and QA standards - Conduct regular coaching sessions and performance reviews - Identify skill gaps and...