Customer Delivery Manager

Job description

At Cerby , we redefine secure cloud access for distributed teams. As a mission-critical cybersecurity company, we protect end-user onboarded applications, a vulnerable vector behind over a third of cybersecurity breaches. We enable autonomy with assurance. Your role will be pivotal in ensuring our clients experience seamless, secure deployments and long-term value. About the role: We seek an experienced Customer Delivery Manager to lead customers through a successful onboarding journey. In this critical role, you’ll act as the primary lead during implementation, working cross-functionally with Customer Success, Engineering, Product, and Customer Solutions to drive rapid time to value. What you'll do: 1. Strategic Project Delivery 2. Customer Onboarding & Success 3. Technical Integration & Facilitation 4. Enablement & Process Improvement - Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables. - Coordinate cross-functional execution across Engineering, Solutions, Product, and Support teams to remove blockers and ensure on-time, in-scope delivery. - Monitor project health, mitigate risks,...