UX Operations Specialist

Job description

Compensation Range: Annual Salary: $55,869.00 - $75,427.00 Position Summary: The UX Operations Specialist supports the day-to-day operational needs of the UX organization, spanning research, design, and analytics functions. This role manages intake, project coordination, workflow tracking, and cross-functional communication to keep UX initiatives progressing on schedule. The Specialist partners with Product, PMO, and Marketing teams to align priorities, maintain project management tooling, and oversee budget and vendor coordination. This is a remote, individual contributor position reporting to the Director of Performance User Experience. Essential Functions: UX Operations & Execution - Support end-to-end UX workflows across research, design, and analytics - Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources - Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed - Facilitate clear communication across teams and stake holders, including surfacing updates, risks, and dependencies - Maintain and update tools (e.g., Jira) to ensure visibility i...