Library Clerk - Borrower Services

Job description

ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers' advisory and clerical duties in all areas of the library. - Deliver exceptional and engaging customer service to the public. - Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials. - Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). - Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. - Monitor public areas of library. - Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed. - Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment. - Participate in trainings and wor...