Service Coordinator

Job description

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team! This individual will be Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed. What You’ll Do: - Receive service calls from customers. - Process work orders utilizing the current business management system. - Maintain and schedule Planned Maintenance agreements. - Handle special billing needs for customers. - Maintain an accurate database. - Provides support for technicians to obtain maximum efficiency. - Process warranty claims. - Track technicians time we...