Reservation & Guest Support Specialist - Call Centre

Job description

Job Title: Reservation & Guest Support Specialist Job Location: Calgary Compensation: Competitive wage Employment Status: Seasonal Reports to: Reservation & Guest Support Manager Position Summary: Reporting to the Reservation & Guest Support Manager, the Reservation & Guest Support Specialist supports three RV rental brands: CanaDream (Canada), and the U.S. brands El Monte RV and Road Bear RV. The Guest Service Specialist helps Guests select the right RV for their trip, moving efficiently to a successful booking. The role is responsible for reservations and on road Guest support for CanaDream, and reservations services only for the U.S. brands (El Monte RV and Road Bear RV). Reservation & Guest Support Specialist are accountable for handling Guests’ inquiries, complaints, on-road support, and processing transactions. Applicants must have the ability to multitask, be detail oriented, and problem solve effectively while supporting Guests via phone and chat in a fast paced environment. Company Overview: THL is a leading North American RV rental and sales company operating across Canada and the United States, delivering world class RV experiences to guests from around the globe. Throug...