Constru | After Sales Service Manager | Lisboa (m/f(d)

Job description

Grupo Casais is a prestigious Portuguese construction company known for its expertise in delivering innovative and sustainable architectural projects. With a global presence, we have earned a reputation for excellence and cutting-edge solutions in the construction industry. Family: Ensuring the definition and implementation of the Casais Group's customer relationship management strategy in the different entities (company / region), namely with regard to contract management, after-sales customer management, as well as the management of processes and contractual documentation, in order to maximize efficiency, quality of service and the level of customer satisfaction, acting in accordance with the Group's ethics and Casais' values. Job Responsibilities: 1) Coordinate the After-Sales Team(s) (Internal/External) in order to guarantee the level of performance in the work carried out; 2) Planning after-sales activities and defining the allocation of technical and human resources needed to carry out the work by channeling technical and commercial solutions and human capital; 3) Monitor and supervise the execution of work to ensure compliance with agreed deadlines, analysis of costs, profit...