Service Design Consultant

Job description

For Linklaters Office in Warsaw , we are currently recruiting for the Service Design Consultant role. Service Design Consultant is responsible for working with project, Product and Platform teams to design, implement and improve end to end user support journeys. Working in a fast-paced environment where user services change constantly, the role acts a consultant on how to best apply standard Linklaters support processes to service to drive the best digital experience. You will be responsible for: Conducting user research to identify customer needs and pain points related to platform usage. Produceing Customer Experience / User Experience artifacts such as customer journeys, user personas, and service blueprints to create a shared understanding of the customer experience. Collaborating closely with product management, engineering, and leadership to shape the future of the platform's experience. Facilitating workshops and stakeholder interviews to align service objectives and outcomes. Creating clear solution development plans and collaborating to support the roll-out of initiatives through experimentation and testing. Developing compelling stories and visual elements to communicate...