Assistant Manager, Customer Experience and Programs - Buick/GMC

Job description

Job Description The Assistant Manager, Customer Experience and Programs for Buick and GMC role is responsible for designing, integrating, and executing customer-centric programs across sales operations for Buick/GMC. This role serves as a cross-functional hub, ensuring that the Buick and GMC customer experience is seamlessly embedded into broader GM initiatives, continuously improved through data and feedback, and consistently executed by the field and dealer networks. You will lead complex, multi-stakeholder projects; represent the voice of the customer in program design; and partner closely with sales operations, logistics, central operations, and external vendors to deliver a premium, differentiated experience for Buick/GMC customers. Major Duties and Responsibilities: Customer Experience Integration & Strategy: Voice of the Customer & Program Design - Support Buick and GMC Sales Operations to ensure the end-to-end customer experience is seamlessly integrated into GM-wide programs, initiatives, and policies. - Provide strategic and tactical inputs into long-range customer experience planning for Buick/GMC, including experience roadmaps, program prioritization, and key performanc...