Client Services Representative

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Job Summary: This position serves as the initial point-of contact for all service related issues with varying degrees of complexity. The Client Services Representative analyzes customer inquiries to determine the best course of action for one-call resolution while managing team and individual productivity goals and maintaining the highest level of customer service. Essential Duties/Responsibilities: Interact with customers via phone and e-mail in a professional and expedient manner by thoroughly analyzing and resolving inquiries and/or providing comprehensive responses accordingly. - Ensure the timely resolution of all customer requests by identifying the cross-functional remediation necessary while achieving the pre-established service level time frames. - Cross-functional requests may include but is not limited to remittance inquiries,...