Director, Customer Success Engineering

Job description

Job Description: DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future. As the Director of Customer Success Engineering, you will be a pivotal leadership figure reporting directly to the VP of Customer Success Engineering. You will operationalize the global customer success engineering strategy by leading a regional or segmented team of highly skilled Customer Success Engineers (CSEs). Your team is responsible for working hand-in-hand with customer AI Engineers and developers to maximize the value of DataRobot’s Agentic platform. You will ensure your CSEs are delivering measurable business outcomes, driving high application consumption, and securing long-term customer retention. This is a highly collaborative role requiring deep technical acumen in Generative/Predictive AI, proven people leadership, and a customer...