Customer Service Advisor

Job description

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do. In this role, you will be part of the Tier 2 Customer service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving. Working Hours: Monday-Friday 8:45 AM - 5:00 PM Key Responsibilities: - Provide excellent customer service via inbound calls and Salesforce cases. - Resolve customer queries efficiently at first contact wherever possible. - Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience. - Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution. - Collaborate with internal teams to escalate and resolve complex issues. - Ensuring relevant systems and date are accurately updated. - Maintain up-to-date knowledge of products, services, and processes. Requirements: - Strong communication skills and adept at problem-solving. - Self-motivated and abilit...