Service Desk Analyst - Tier 2

Job description

Job Title: Service Desk Analyst - Tier 2 Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: None Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment. Responsibilities: Provide advanced customer support in a production environment for Momentum Financials Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and i...