Process Management Director - PULSE Operations

Job description

Process Management Director - PULSE Operations We are seeking a high-impact Director of PULSE Operations to drive strategic direction and operational excellence across our core processes. You will be directly accountable for the performance of our fraud operations, dispute operations, and analytics teams, ensuring effective risk mitigation, data-driven decision-making, and scalable operational performance across the PULSE network. This isn't just about oversight; it’s about transformation. By bridging the gap between Technology and Business strategy, you will identify opportunities to streamline our workflows and mitigate risk. You’ll lead a dedicated team of managers and staff, fostering an environment where risk awareness and professional growth go hand-in-hand. Responsibilities: Direct assigned PULSE Operations teams ensuring business strategic initiatives are achieved by analyzing metrics, establishing priorities, and improving operational effectiveness. Assign and review work of managers and teams. Create partnerships and meet with department heads, managers, supervisors, vendors, and others as needed to solicit cooperation, resolve problems, and drive business strategic initi...