Expert Policy Quality Enablement

Job description

The Expert Policy Quality Enablement role supports Delta Dental's quality outcomes and accurate payment practices through effective policy development, governance, and quality assurance. The role coordinates and supports change management and policy enablement by working closely with clinical experts, business leaders, delivery partners, and operational stakeholders. Operating in a complex, matrixed environment, the manager drives operational excellence by facilitating cross functional collaboration, monitoring timelines, and ensuring alignment with regulatory and contractual requirements. The position ensures high quality outcomes by following established delivery and change management processes to implement policy updates effectively across the organization. - Supports the governance, coordination, and communication of all clinical and operational claim and payment policies, to ensure alignment with regulatory standards, quality initiatives, and contractual obligations. - Leads large cross-functional change management initiatives, including tracking and coordinating multiple work streams, aligning stakeholders, and driving required actions to ensure operational readiness and acco...