ServiceNow Administrator
Uniphar Group · IE
Key Responsibilities: - Administer and configure core ITSM modules (Incident, Problem, Change, Request). - Manage user roles, groups, and access controls. -...
Job description
Key Responsibilities: - Administer and configure core ITSM modules (Incident, Problem, Change, Request). - Manage user roles, groups, and access controls. - Maintain platform performance, troubleshoot issues, and apply patches/upgrades. - Support the implementation of workflows, business rules, UI policies, and catalog items. - Assist in CMDB population and maintenance. - Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs. - Collaborate with the Architect and consultancy partner on platform enhancements. - Document configurations, processes, and procedures. - Provide end-user support and training as needed. - Monitor platform health and usage metrics. Required Skills & Experience: - 2+ years of experience as a ServiceNow Administrator. - Strong understanding of ITSM processes and ServiceNow configuration. - Experience with ServiceNow Studio, Flow Designer, and basic scripting. - Proficiency in creating and managing reports, dashboards, and Performance Analytics indicators. - Familiarity with CMDB and asset management. - ServiceNow Certified System Administrator (required). - Strong problem-solving and communication skills. -...