Mgr Customer Operations

Job description

Mgr Customer Operations As a Customer Operations Manager, you play a critical role in overseeing the execution of business for our dedicated customers to ensure their needs are met. Responsible for managing a team of Account Managers and Customer Operations Representatives, you will drive service standards and ensure revenue and profitability targets are met for a portfolio of customers. This position will require that you find process improvements, maximize resources, and develop strong cross-functional relationships to drive efficiency and profitability. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: - Oversees the management of the day-to-day operations of the specific account(s) assigned to your team and identifies opportunities to improve service and increase business - Involvement with customer onboarding and regular customer interactions to ensure client expectations are met, a...