SCUK Financial Support Agent, 12 month Fixed Term Contract

Job description

SCUK Financial Support Agent, 12 month Fixed Term Contract Country: United Kingdom: The Financial Support Agent plays a key role in supporting customers experiencing financial difficulty across Santander Consumer Finance products, including vehicle finance, leasing, and contract hire agreements. This role involves handling sensitive customer conversations, assessing affordability, identifying sustainable repayment solutions, and ensuring fair customer outcomes in line with FCA regulation and Consumer Duty principles. We are looking for individuals who combine empathy, resilience, sound judgement, and attention to detail with a strong commitment to customer service and regulatory compliance. This is an excellent opportunity to gain specialist experience within a regulated financial support environment while helping customers during challenging circumstances. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Support customers across regulated and unregulated vehicle finance, leasing, and contract hire agreements experiencing financial difficulty. Manage inbound and outbound c...